Full Name
Michelle Hecht
Job Title
Executive Vice President | Head of Communications
Citizens Financial Group
Speaker Bio
Michelle Hecht is the executive vice president, head of communications of Citizens Financial Group (CFG), one of the nation’s oldest and largest regional banks.

Hecht is a communications and marketing executive with more than 25 years of professional experience helping financial services organizations strengthen and protect their reputations, create high-performing cultures and equip leaders at all levels to earn and maintain the trust of internal and external stakeholders. She is a builder of top-performing and engaged teams inspired to bring their best every day.

A passionate believer in the power of collaboration, she leads the bank’s Communications Council, a cross-functional team of diverse leaders who oversee marketing, media relations, investor, government and regulatory relations, corporate affairs, employer brand and social media. This council strives to enhance the bank’s reputation with an emphasis on ensuring message alignment, leveraging data insights while developing colleagues across all disciplines.

Hecht has a proven track record of leading complex communication, crisis and change efforts. She has held a variety of leadership roles in Communications and Marketing, Consumer Banking, Corporate Strategy and Human Resources.

Hecht established the Executive Communications Roundtable in partnership with BAI, a financial services industry organization, and served as their Chairperson for its 2018 inaugural year. In 2020, she was recognized as a Top Woman in Communications by Ragan and PR Daily.

Hecht is a member of Citizens’ Executive Leadership Group and of the Citizens Foundation Board and Citizens Charitable Giving Boards.
Michelle Hecht